Shipping & Returns

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a refund minus postage charges. It is up to the customer to pay for the postage to return any items.

 

Refunds will not be processed until the goods have been safely returned to our office in good condition with all tags still attached and in its original packaging. 

 


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can only ship to addresses in Australia. All orders are shipped out using Australia Post. 

 

Our office is located in Sydney and as currently advised by Australia Post approximate shipping times are as per the below:

 

 

 

Delivery within the same state

 

 

 

 

Posted for deliveryDelivery time estimate (business days)
Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state

2 days

Between a metropolitan area of capital city and a country location

4 days

Between country locations

5 days

 

 

 

Delivery between states

 

 

 

 

Posted for deliveryDelivery time estimate (business days)
Between Sydney/Brisbane, Sydney/Melbourne, Melbourne/Canberra or Melbourne/Adelaide

2-3 days

Between Sydney/Adelaide, Melbourne/Brisbane, Melbourne/Tasmania or Adelaide/Canberra

3-4 days

Between other capital cities

5-6 days